Headline News
Orbitz Guarantees Automatic Cash Refund
If Airfare Drops After Travel Is Booked
Orbitz.com, a pioneer in online travel, introduced a game-changing new service for its customers called Orbitz Price Assurance(SM). The latest in a history of innovations from Orbitz, Orbitz Price Assurance allows customers to book and buy airfare and rest easy, knowing they are getting the best price for their flight available on Orbitz.com.
With Orbitz Price Assurance, if the price drops for a plane ticket booked on Orbitz.com and another customer subsequently books the same airline ticket on Orbitz.com for less, Orbitz will automatically send travelers a cash refund for the difference.
"Orbitz Price Assurance is a significant step forward in improving the travel booking experience," said Steve Barnhart, CEO and president, Orbitz Worldwide. "Delivering on our commitment to be the best place to search for and book travel, we are automatically refunding our customers if another customer books the same flight for less."
With Orbitz Price Assurance, travelers will no longer have to worry about airfare prices dropping after they have booked.
How Orbitz Price Assurance works:
• Once a customer books a flight on Orbitz.com, the website starts tracking to see if another customer books the same itinerary on Orbitz at a lower price.
• If that happens, Orbitz will issue a refund for the difference, between $5 and $250 per traveler. Orbitz will continue tracking until the day of the customer's flight. Each time the price drops and another customer books, the refund amount will increase.
• Orbitz will notify customers via email when another flight is booked at a lower price including the refund amount they will receive. Customers can also monitor this information in the "My Trips" tab on Orbitz.com.
• Customers will receive a refund check approximately 30 days after the trip is completed. Orbitz will mail it to the billing address for the credit card used to make the booking. Recipients will have 90 days from the date the check is issued to cash it.
"Price continues to be the number one motivating factor when Americans are booking flights," says Aaron Cooper, Group Vice President of Online Marketing for Orbitz Worldwide. "Orbitz is the only travel company to give our customers an automatic refund to ensure they get the lowest airfare on Orbitz possible."
To book travel through Orbitz, go to www.orbitz.com. More details about Price Assurance are available at www.price.orbitz.com.